How many times have you tried to print a page from a website and gotten way more than you bargained for?

The first thing is figuring out how to print. Users are used to seeing a print icon in the upper left corner of most common desktop application and will tend to look for it there when browsing the web as well.

Problem is, depending on how the browser is set up, that familiar Print Button might not be in the toolbar. If you’re lucky enough to find the Print Button, you’d better make sure you have a full pack of paper in the printer, because you’re never quite sure how many pieces of paper your one little page could take to print.

Any ads and images on the web page will be printed along with the text, which is probably what you were really interested in to begin with.

If you’re printing at home on your inkjet printer, you probably cherish your color ink just as much as I do. Those cartridges are expensive and we hate having to replace them.

That’s where the Print This button comes in. Most often, you’ll find it on articles or news stories or other pages you might want to share with someone else. By clicking the Print This button, you can usually eliminate all ads and you’re left with plain old black and white text.  If you’re using a map site, they’ll usually even give you the option of adding in an image of the map along with the directions.

We’ve recently added a Print This button to the purchase and refinance articles on QuickenLoans.com. This way even if you don’t have a Print icon button, you can still print the article and pass it along.

Do yourself a favor and make sure you always look for the Print This button before gravitating towards the Print icon button in the toolbar.

When I conduct user feedback sessions with Morae software, I use the markers frequently. Event when not recording the start and end of tasks, I make notes for myself so I can refer to them when I review the video.

Well – I often mind myself knowing that I created a marker for a particular thought, but not being able to recall exactly which user said it, nor when they said it.

I know there is a search function inside Morae Manager and that I can use it to search Markers. But without being able to type in the keyword I’m looking for, I don’t consider this a true search function. In fact, the first time I used this search, I had to consult the Help module, because I thought I was doing something wrong since I didn’t see the keyword entry field.

Morae Recorder Search Function

In this particular session, we were only looking for open ended feedback, so there were no discrete tasks involved. So that means the markers were especially important.

Ideally, I would be able to choose the recordings I wanted to include in the search and type in one or more keywords to find the corresponding markers.

I like Morae but this looks like a case of not being aware of all of the user’s goals. Just my two cents.

Give us your feedback. These landing pages would appear after clicking on a Quicken Loans ad on an outside website, other than a search engine. Which page do you like the most? Which would make you most want to do business with Quicken Loans? Leave your answers in the comments.

Thanks!

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Give us your feedback. These landing pages would appear after clicking on a Quicken Loans ad on a search engine.

• Which page do you like the most?
• Which would make you most want to do business with Quicken Loans?
• Anything else?

Leave your answers in the comments.

Thanks!

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We had noticed more of our users getting errors on our Quicken Loans website calculators than we thought there should be. So we took a look. Apparently some people use a period when typing a number greater than or equal to one thousand in place of the comma.

Some people were typing: $200,000

Others were typing: $200.000

Truthfully, they mean two different things, but we’re not here to debate whether a comma or period is correct. We just want to know how to best adapt to our visitors and help them along through our site.

So here’s what we told our engineers:

If a visitor types a period or a comma with three trailing zeroes, go ahead and the punctuation and we’ll take the number as is.

But – if a visitor types a comma or decimal with two trailing zeroes, drop the punctuation and the zeroes and we’ll just use the resulting number.

Might sound complicated, but it really makes a lot of sense. This way, whether you use a comma or period to denote the thousands place or the cents on the dollar, either way, we get it. We understand and we’ll do our best to get you results for your calculations.

Just another way we listen to our users and make their visit to our website just a little more pleasant.

On the new Wholesale Rate site, the pre-production calculator fields asked for “Your Loan Amount” and “Monthly Payment”.

Issue:

This language didn’t resonate with users and several people were confused by it. They weren’t sure if the calculator was asking for the amount they currently owe on the loan or their original loan amount.

Feedback in Action:

We changed the fields altogether and made the language clearer. Now they read “Current Loan Amount” and “Cash Out”. Hopefully this makes more sense and is easier to understand.

We’re always looking for different ways to gather feedback on QuickenLoans.com and our other sister sites we help manage.

So do us a favor and take our 5 second test. You’ll be shown an image for 5 seconds then asked a simple question. Easy for you and informative for us.

Shout out to @tigerfork who tweeted about this site.

In the Easy Mortgage Expert, we provide you with a loan result including a closing cost estimation.

Recommendation:

You suggested we provide a breakdown of the closing costs associated with each loan result.

Feedback in Action:

Now, when you hover over Closing Costs or click Loan Details, you get a full breakdown of the estimated closing costs, line-by-line.

See it live by trying out the Easy Mortgage Expert.